Complaints procedure.

If you are unhappy with our service, please tell us so we can put it right.

1. Contact us on 01670 336860 or admin@middletonestates.co.uk with your name, the property and what went wrong.

2. We will acknowledge your complaint and investigate it.

3. We will send you a written response explaining what we found and what we will do.

If you are still not satisfied after our process has finished, you can refer your complaint to the Property Redress Scheme (PRS), our redress scheme. Our membership reference is PRS049714. Contact us if you need the details that apply to your case.