Available 24/7
Report a repair whenever it suits you.
Tenant help
Report a
repair.
If something’s not quite right in your home, you can report a repair online at any time. It’s quick, easy and helps us get it sorted as soon as possible.
Report a repair online →Powered securely by Fiixit
Upload photos
Help us understand the issue.
Track progress
Receive updates at every stage.
Urgent guidance
Is it an emergency?
If there is immediate danger to life or property, act now. Use the guidance below and contact the appropriate service.
Smell gas?
Leave the property and call the National Gas Emergency Service.
- Do not use switches or naked flames
- Open doors and windows if safe
Immediate danger
For fire or any situation where there is an immediate danger to life.
- Do not put yourself at risk
- Leave the property immediately
Serious water leak
Turn off the stopcock if safe, then report the repair to us.
- Contain the leak where possible
- Take clear photos of the damage
If you’re unsure or the issue is not listed above, contact our office on 01670 336860.
Routine maintenance
Not an emergency?
For all non-emergency repairs, use our online repair system. It is the quickest way to get help and track progress.
- Quick and easy to use
- Upload photos and videos
- Track progress in real time
- Receive updates automatically
Clear from start to finish
What happens next?
You submit your report
Tell us what’s happening and add clear photos.
We review your report
Our team assesses the issue and confirms the next step.
We arrange the repair
We instruct the right contractor to help.
We keep you updated
You receive updates until the repair is complete.
Tenant questions
Frequently asked questions.
Everything you need to know before and after submitting a repair.
How quickly will my repair be reviewed?+
Reports are reviewed according to urgency. Please provide clear details and photographs so the team can assess the issue correctly.
Will I receive updates?+
Yes. Sign in to Fiixit to view messages and progress updates relating to your report.
Can I upload photos or videos?+
Yes. Clear images or video can help us understand the problem and send the right information to a contractor.
What counts as an emergency?+
An emergency is an issue posing an immediate risk to life, safety or serious damage to the property, such as fire, a suspected gas leak or major uncontrolled flooding.
What happens after I submit my report?+
The team reviews the information, contacts you if more detail is needed and arranges the appropriate next step.
Who do I contact if I need further help?+
Use Fiixit first for repair updates. If you cannot access your account, call 01670 336860 or email Admin@middletonestates.co.uk.
Speak to the team
Still need more help?
Our property management team is here if you cannot access Fiixit or need general tenancy support.